You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Orders are shipped Monday - Friday, with the exception of holidays and severe weather.
Orders placed M-F and paid for by 11:30am CST (Central Standard Time) are usually shipped that day, provided we have the items in stock. Orders placed all other days/times are shipped the next business day, provided they are paid for and the items are in stock.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. International Buyers are responsible for any Duties, Fees, or Goods and Services/Import Taxes, assessed by their Country and/or Common Carrier (We do not collect any of these fees in advance. The one exception is UPS Express or UPS Expedited which covers the Duty/Taxes). Please confirm with your countries customs information prior to placing your order. ***UPS does charge an international brokerage fee at the time of delivery. Please contact UPS in your country to confirm all fees or charges prior to placing your order.***
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.